Payment Policy
Last updated: October 2026
Every Mazagia piece is crocheted by hand, specially for your order. Our crocheters spend many hours, and buy yarn, for each dress. This policy keeps things fair for both you and our crocheters.
Orders within Pakistan: 50% advance, 50% on dispatch
- 50% advance payment is required to confirm your order. We start crocheting only after the advance is received.
- The remaining 50% is paid when your order is dispatched. We will send you a photo of the finished piece and the courier tracking number.
- The advance can be paid by bank transfer or mobile wallet (such as JazzCash or Easypaisa). We will send you the payment details on WhatsApp when you place your order.
- Please send a screenshot of your payment on WhatsApp so we can confirm it quickly.
Why we ask for an advance
Because each item is made to order in your size and colours, it cannot be sold to someone else if an order is cancelled. The advance protects our crocheters from losing their time and materials if an order is cancelled after work has started.
Cancellations
- If you cancel before we start crocheting, your advance will be refunded in full.
- If you cancel after crocheting has started, the advance is not refundable, as it covers the yarn and work already done.
- If a parcel is refused at the door without a valid reason, the advance is not refundable.
Damaged or wrong items
If your order arrives damaged or is not what you ordered, please see our Refund and Returns Policy. In these cases you will not lose your advance.
Orders from outside Pakistan
For international orders, payment terms and delivery charges are shared on WhatsApp before the order is confirmed.
Questions
Message us on WhatsApp or contact us any time.