Refund and Returns Policy
Last updated: October 2026
We want you to be happy with your order. Please read this policy before you buy.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or give you a full refund, including delivery charges.
Handmade and made-to-order items
Our crochet dresses are made by hand specially for your order, in the size you choose. Because of this, we cannot accept returns for a change of mind. Small differences in stitch or shade are part of handmade work and are not a fault. If there is a real defect, the section above applies.
Items we cannot accept back
- Items that have been used, washed or damaged after delivery
- Personalised or custom-made items (unless faulty)
- Items returned without contacting us first
Cancelling an order
You can cancel before we start crocheting and your 50% advance will be refunded in full. Once crocheting has started, the advance is not refundable because it covers the yarn and work already done. See our Payment Policy.
How refunds are paid
After we receive and check the returned item, we will process your refund within 7 business days. Refunds are paid by bank transfer or mobile wallet (such as JazzCash or Easypaisa). For card payments, refunds go back to the original card.
Contact
To start a return or report a problem, contact us with your order number.